We do not offer refunds, credits, or make-ups for missed classes. We will have a qualified instructor and warm water waiting for your child each week. If your child is unable to attend their regular scheduled class, we look forward to seeing your child at their next scheduled lesson. Consistency is one of the keys to our program. We ask that you do your best to regularly bring your child to your scheduled swim lessons.
If we cancel a class for any reasons without giving 24 hour notice which are within our control, we will apply a credit to your account or you may elect to re schedule the class so you do not loose time in the water. If we have given ample notice of a canceled for holidays etc..class we will schedule a makeup day for the missed class. Make up days usually are on Sundays.
However we do understand that sometimes class is missed due to travel, illness etc.. we do have a parent based makeup system (staff monitored). If you know you are going to miss a class, please sign out on the spread sheet giving others a chance to attend your spot for a makeup. When signing in for a makeup class please also provide the date your student missed class. when looking for a makeup please look in the section that you are enrolled into. Student must be a currently enrolled student to be on the makeup sheet no exceptions.
CLICK ON THE GOLDFISH TO REACH THE MAKEUP SHEET
MAKEUP POLICY & MAKEUP SHEET